Personalised custom confetti designed and cut just for you


Shipping & Returns

Card Making Heaven Ltd / Creative Confetti - Postage and Delivery Information

Thank you for your order - we appreciate your business

For UK customers Post and packaging is fixed at £1.25 irrespective of how you much order. International orders will incur an additional postage cost.

Our despatch times are based on payment by Paypal / direct bank transfer. If you pay by cheque these despatch times will change according to when your payment is received by us.

Orders for personalised items will be completed within mutually agreeable timescales as time will be needed for design and approval (where appropriate) of the personalised goods. Once you have approved your personalised confetti design (where appropriate) we aim to despatch it to you (via Royal Mail) within 3-5 working days. Where an item you order is unavailable we will not substitute it with another item. We will inform you if an item you order is out of stock.

Refunds Under the Consumer Contracts Regulations (2013) you have a 'cooling off period' during which you can return certain goods.

An order for personalised cut goods cannot be cancelled once the goods have been cut – bespoke and customised goods are specifically excluded from the right to cancel under the regulations.

An order for physical goods (non personalised) can be cancelled within 14 working days of their receipt by you. Unless the goods supplied are faulty / defective the cost of returning unwanted items must be paid for by you the buyer. Any unwanted items must be returned in the same condition as which they were sent. CDs must have the seal intact and you must take reasonable care of the goods you've received. Partially used unwanted goods cannot be accepted for refund. Once a returned item has been received and reviewed by us we will issue a refund, usually within 1 working day. Where a refund cannot be issued we will let you know within one working day.

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